FAQs

Why do I get the message "We can't find a guidebook to this data. Is your input correct?"

This message indicates that there are no travel documents available for the data you entered. Please verify that the booking number you entered is correct. If it is, please contact your tour operator for assistance.

Why do I get the message "No internet connection. Please ensure a stable connection and try again."

The connection between your phone and our servers cannot be established. This typically occurs when your phone is disconnected from the internet or has very poor connection quality. Please check your internet connection, and if it is working, try again later.

Why do I get the message "The download period for your travel documents has expired."

Your access to the travel documents has expired. If you have any questions, please contact your tour operator.

Why do I get the message "The download period is in the future, pleaes try again later."

Your access to the travel documents has not yet started. If you have any questions, please contact your tour operator.

How can I make sure I have the most current app version on my Android device?

1. Open the Google Play Store app .

2. At the top right, tap the profile icon.

3. Tap Manage apps & device. Manage.

4. Tap the app you want to update. Tip: Apps with an update available are labeled "Update available."

5. Tap Update.

How to enable auto-update for your Apps:

1. Open the Google Play Store app .

2. At the top right, tap the profile icon.

3. Tap Settings Network Preferences. Auto-update apps.

4. Select an option: Over any network to update apps using either Wi-Fi or mobile data. Over Wi-Fi only to update apps only when connected to Wi-Fi.

How can I make sure I have the most current app version on my iPhone?

Most devices install updates automatically. To check if this is enabled on your device, please follow these steps:

1. Go to Settings > iTunes & App Store.

2. Find the toggle button "App Updates" and ensure it is turned on.

To manually update the app without auto-updates:

1. Open the App Store.

2. Tap your profile icon at the top of the screen.

3. Scroll down to see pending updates and release notes.

4. Tap "Update" next to the app to update it. If this button is not there, you already have the latest version.

The navigation or the display of my position is not working correctly.

Please click here and follow the instructions: Click here

How can I optimize battery consumption?

Battery consumption can be optimized by switching to flight mode during navigation and explicitly ending navigation when you no longer need it.